How can we help you?

You can find answers to some frequently asked questions here. If you'd like to contact us about something else, please email us at info@sainaptic.com or use the Contact Us form.

[STUDENTS]

What can sAInaptic do for me?

sAInaptic can help you achieve your best possible grade in science! We have created high-quality exam-style questions for you to practice for your GCSE Science exams. Your answers will be auto-marked by sAInpatic’s intelligent auto marking tool and you will be instantly provided with a predictive score and crucial information on content that you missed out from your answer and parts of your answers which were awarded the mark. It’s personalised, teacher-like feedback provided instantly!

Are the questions aligned to my exam board?

Yes. All questions have been created by expert teachers and are aligned to your chosen exam boards. At the moment we support the AQA, Edexcel and IGCSE (CIE) exam boards.

I do not know my current grade. What can I do?

That is not an issue! Just start revising using the questions and our intelligent algorithm will predict your current grade once it has sufficient data.

How accurate are my marks in sAInaptic compared to what I will get on my GCSEs?

This is an excellent question! Marks awarded by sAInaptic are predictive marks and are as close as it gets to an examiner’s mark in high stake examinations. The more you practice on sAInaptic, the more accurate your predicted score will be.

Will there be more questions for the topics?

Yes, we are constantly adding more questions on a weekly basis. These questions are all prepared by expert teachers to ensure you have the best resource to help you revise.

What can I do if I feel I have answered a question correctly but the system has marked it wrong?

It is possible that this will happen. You will be able to use the ‘feedback' button to alert us to your concern. sAInaptic is an artificial intelligence tool, and like any other AI technology, the more you use it, the better it will perform for you!

Can I repeat questions again later on?

Yes, repetitive learning is very essential in the consolidation of concepts. You will be able to repeat questions across all topics. You will also be able to ‘tag’ questions that you didn’t score the maximum marks on, and return to the question at a later stage. This is called ‘spaced learning’ and is a very effective revision technique.

Will my teacher/school see my answers and marks?

Yes, if your teacher or school subscribes to sAInaptic, your teacher will be able to set tasks for you to complete on sAInaptic. They will be able to monitor your progress and provide additional help if needed. If your teacher or school does not yet use sAInaptic for homework and tests, please let your teacher know about this fantastic automarking revision tool.

[TEACHERS]

What insights will the dashboard give me?

Teachers can view the whole class and individual data ‘at-a-glance. This data is available for a whole module or individual topic/question type. Head’s of Faculty and Head’s of Year can view the progress of whole year groups and compare classes within year groups.

What can sAInaptic's automarking tool do for teachers?

Teachers spend a lot of their time marking students’ work. sAInaptic provides teachers with tools to make marking easy, fast and objective. The automarking tool and insights provided also help assign tasks in a more targeted, fast and easy manner.

How can I use sAInaptic with lesson planning?

Instantly understanding your class’s progress and knowledge gaps makes it easier to plan lessons targeting the topics your students need extra help with.

What can I do if I feel the answer to a question is correct but the system has marked it wrong?

Should this happen, as a teacher, you will have the power to override the system's mark as we value your judgement over the score given by our automarking tool.

Can I set repeat questions for the students?

Yes, you can set repeat questions as we all know the importance of repetitive learning in the consolidation of concepts. You will be able to repeat questions across all topics. You will also be able to ‘tag' questions/topic they didn’t score the maximum marks on, and return to the question/topic at a later stage.

How accurate are the marks in sAInaptic compared to what the students will get on their GCSEs?

This is an excellent question! Marks awarded by sAInaptic are predictive marks and are as close as it gets to an examiner’s mark in high stake examinations. The more the students practise on sAInaptic, the more accurate their predicted score will be.

Will there be more questions for the topics?

Yes, we will be adding more questions on a regular basis. These questions are all prepared by expert teachers to ensure you have the best resources available.

[PARENTS]

As a parent, can I access my child’s results?

Yes, of course! You will be able to access your child’s results but also track your child's progress and use our analytics to gain deeper insights on their areas of strengths and weaknesses!

Will this add to the work-load of my child?

Not really, sAInaptic will compliment your child's revision schedule and school work and help with consolidation of concepts taught in the classroom.

How often should my child revise on sAInaptic?

This varies for every child. sAInpatic is built in such a way that students can complete questions in blocks of 10 to 15 minutes, so it is easy to fit in within their busy schedule. We recommend revising at least thrice a week to go over topics previously covered in school as well as to cover current topics that are being delivered.

How can I login?

Right now, parents can login using their child's username and password. In the future, they will be able to access their own parent portal where they can add and remove children profiles, monitor their children's progress and change individual children's subscriptions.

I am not happy with the product. Can I end my subscription?

We are sorry that you are not happy with the product. Please do let us know how we can make this better for you. Of course, you can end the subscription whenever you like by using the 'Cancel Subscription' button in your child's profile page. Your subscription will be cancelled immediately and any refunds issued should be with you between 3-5 working days after cancellation. You will still continue to have access to the Free plan even after cancelling a subscription.

My older child loves sAInaptic. Can my younger one use it for free? Or is there sibling discount?

Siblings get a discount! Please contact us at support@sainaptic.com to arrange for the best discount that works for your family.

[SUBSCRIPTIONS & TECHNICALS]

Who can subscribe to sAInaptic?

sAInaptic is suitable for any student, anywhere in the world who is taking their GCSE Science Exams following the AQA, Edexcel or IGCSE (CIE) exam boards.

Is there a free trial period?

Yes, you can register for free and access selected topics to practice. You can always upgrade to a paid subscription plan whenever you like.

Can I change my subscription plan anytime?

Yes, you can. Changing between plans is easy! Just go to your profile page to access this via the 'Manage Subscription' or 'Upgrade' buttons.

Do I get tutoring with my subscription?

Our paid plan users can access additional support via masterclasses, where subject experts address key concepts and interactively practice questions and answer student queries.

Do I need an internet connection to access the platform?

Yes, you must have an internet connection and use your web browser to revise on sAInaptic.

Do I need a laptop or can I work on any device?

You will be able to access sAInaptic on any device which has a web browser.

I am not able to access the platform on my school network. What can I do? (Our school’s firewall is blocking this site, how can we fix this?)

Unfortunately, we are not able to do anything here! School network is managed by your schools IT department. Please let your science teachers and network manager know about this issue.

I forgot my login or password, how can I access my account?

Do not worry. You can re-set your password using the 'forgot my password' button in the Login page. If you require further help, contact us by writing to support@sainaptic.com.

Is my personal information safe?

Yes. Passwords are encrypted. We also make sure that we do not ask/save any information that is not relevant. Students can manage their personal data at any time using the profile page in their account. If you would like more detailed information on how we handle your personal data, please do read our Privacy Policy, GDPR and T&C using the links in the footer below.